To achieve the quality goals each Business Unit within the Applus RTD Group shall meet the following criteria:

• A management system for efficient control, monitoring and improvement of its activities. This management system shall cover organization and operational (process) management as well as aspects in the field of quality, safety and environment and shall conforming the standards EN 45004 / ISO 17025, ISO 9001, ISO-14001 and VCA/SCC-**/OHSA or appropriate standards
• Obey laws and regulations (e.g. governmental, customers). Special care where ionizing radiation emitting processes and/or hazardous chemicals are used
• Provide clarity in the organization (information)
• Record tasks, authorizations and responsibilities
• Record the business processes and implement process control by key performance indicators
• Prevent, analyze and resolve inadequacies by receiving adequate feedback (major sources being accident- and incident reports, audit results, information from medical functions and information from customers)
• Improve the performance by improving the processes
• Give customers the confidence that the quality of the service provided is adequate
• Organize the well being, motivation, health and safety of Applus RTD's employees as well as the protection of the environment
• Assure that only equipment and accessories are used as stated in the procedures/work instructions for executing the work
• Assure that equipment complies with the calibration/ inspection and/or applicable maintenance requirements
• Understand that no conflict exists between economic objectives and the promotion of HSE (Health, Safety, Environment) performance. Organize specific measures to promote and control the HSE performance.